Faq

System Requirements

Platforms: Windows 7, Windows Vista, Windows XP, and Macintosh systems running OS 10.5 and higher.
Connections: A DSL, or T1 Internet connection is recommended for optimal performance. A minimum reliable 1.8 Mbps download speed is required for best viewing experience. Test your speed here: http://www.speedtest.net.

Windows browsers: 32-bit versions of Internet Explorer 7 and higher and Firefox 3.6 and higher. Flash is not currently supported in 64-bit browsers.

Mac browsers: Safari 4.0 and higher and Firefox 3.6 and higher.
Browser preferences should be set to allow pop-up windows. For Safari, set the browser to allow all pop-ups while viewing courses.

Frequently Asked Questions

Do I need to buy a video player to view the courses?

No. The course is viewed using Flash. If you need to download a free Flash player, you can do this by clicking the link: Download Flash.

Why can’t I log in?

If you have already purchased the course and are having trouble logging in, be sure to check your user name and password are entered correctly. Please note that your username and password are case sensitive. Check the following:

Does your username or password contain a mixture of upper and lower case letters? It should be entered exactly.
Are cookies enabled on your browser? Allow cookies for the Carmine Gallo Academy.

Why is the course audio low or inaudable?

Audio is controlled by two sources: the application displaying the course video and your computer’s controls. To adjust the volume of the course, first use the volume control on the application. If there is no noticeable difference, adjust the volume level in your system’s control panel. Be sure that your system is not set to “mute” and that you adjust any volume controls on headphones.

There are four links on the course page. Where do I begin?

Start by clicking on the link for the Introduction. Once you complete it, there are instructions for closing the window by clicking on the “X” in the upper right hand corner. You will then be directed back to the Courses page and can then continue to the second link. Repeat this process until you have viewed all four modules.

What if I want to pause or go back into the course at a later time?

There are player controls that allow you to pause the course at any time. When you wish to continue, just click the play arrow. If you need to close the course (by clicking the “X” in the upper right hand corner), the course will prompt you to begin again where you left off.

I get a window that says I should be sure “pop-ups are enabled”. What do I do?

Pop-up windows are sometimes automatically disabled on some browsers. The course needs to have pop-ups enabled while your view the course. You can always disable them after viewing.

Instructions by browser type:

Internet Explorer 9

Open Internet Explorer.
At the upper right, click the TOOL GEAR icon or the TOOLS tab in your menu bar.
Select INTERNET OPTIONS.
Click the PRIVACY tab.
Uncheck TURN ON POP-UP BLOCKER.

Internet Explorer 8 and 7

Open Internet Explorer.
From the menu bar select TOOLS.
Select POP-UP BLOCKER.
Uncheck TURN ON POP-UP BLOCKER.

Firefox for PC

Open Firefox Mozilla.
From the menu bar, select TOOLS.
Select OPTIONS (If the menu bar is hidden, press Alt to make it visible.)
Click CONTENT.
Uncheck BLOCK POP-UP WINDOWS.

Firefox for MAC OS X 10.5 or above

By default, Firefox blocks pop-up windows on websites. Unchecking this option will disable pop-up blocking.

Open Firefox Mozilla.
From the menu bar, select FIREFOX.
Select PREFERENCES.
Select CONTENT.
Uncheck BLOCK POP-UP WINDOWS. or Click on the EXCEPTIONS button and add in the URL you would like to disallow pop-ups for: (i.e. www.evision-design.com.)

Safari 5.1.1+ for MAC OS X Lion

Open Safari.
From the menu bar, select SAFARI.
Select the SECURITY tab.
Uncheck BLOCK POP-UP WINDOWS.

How do I test my computer’s speed?

You can use this free tool: http://www.speedtest.net.

Sometimes the course runs quickly and then slows down. Why is that?

Internet speeds change from minute to minute depending on where you are located and what internet provider you have. Background processes can get in the way. Background processes include an automatic backup, virus scan, automatic software updates or other processes that may be running on your computer at the same time you are viewing the course.

How do I get back to the homepage, or other places in the Academy?

Use the green navigation bar at the top of the page to navigate the site.

What happens once I purchase the course? How long will I have to wait before I can start?

Once you have purchased the course, you will receive a confirmation email with a link to the course. You can then begin right away by following the instructions in the email.

Do I need a PayPal account to purchase the course?

No, you do not need a PayPal account to purchase the course. You can use PayPal as a guest to pay online.